Brief service disruption on October 15, 2026
Summary
On October 15, 2026, at about 14:38 UTC, the INGENIOUS.BUILD platform in our US region was unresponsive for about 50 seconds. Service recovered on its own, without any action from our team.
Impact
- Only users in our US region were affected. All other regions worked normally.
- For about 50 seconds, pages and requests loaded slowly or did not load.
- No customer data was accessed, lost or corrupted.
Root cause An automated scanner on the internet sent thousands of requests to our platform in a few seconds. These requests were not harmful in themselves and did not reach any customer data, but the volume briefly overloaded our US application servers.
Resolution The scanner stopped by itself and the platform recovered within about 50 seconds.
Prevention We have added protections at the edge of our network, in all regions, that:
- automatically block clients that send an unusually high number of requests
- block common scanner requests before they reach our application servers
These protections were tested against real traffic before we turned them on, to make sure normal customer and integration traffic is not affected.